Mailscale: Lead the Customer Support Team of a Startup at join.com

Job Description

About the job
Mailscale is looking for a Lead the Customer Support Team of a Startup
At Mailscale, we’re helping businesses to grow and be seen by sending more emails.

We care about customers.

A lot actually.
Our bold vision is to create a 5-star hotel experience for them.

An experience that gets them to feel understood and taken care of.

To achieve this, we need talented leaders just like you

Does this excite you?

Tasks

Lead, hire and manage a support team.
Develop, implement and improve support strategies and KPIs.
Maintain & Improve support documentation and processes.

Requirements

Proven experience in customer support or similar roles.
Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
Strong communication and leadership skills.
Empathy and passion for customer service.

Benefits

Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
Growth: Advance your career in an exciting, fast-growing startup.
Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
Flexibility: Enjoy a flexible work setup focused on outcomes.

Desired Skills and Experience
Customer Support

Project Management

Team Leadership

Process Improvement

Workflow Automation

Communication

Problem-Solving

Technical Proficiency

Customer Relationship Management