Customer Success Manager EMEA at Creatio
Job Description
We are looking for a Customer Success Manager, who will be responsible for maintaining and developing customer relationships.
Working on our team as a Customer Success Manager position involves:
managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;
developing and maintaining trusted relationships with key partners and their customers;
driving customer retention and renewals by building strong relationships;
collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.
Candidate Expectations
experience working with clients and experience lanching software applications;
English language – levet B1 +;
experience in implementing/customizing corporate software;
excellent communication and presentation skills;
experience in problem-solving, working with customer objections;
experience in conducting trainings and presentations;
understanding business needs with further translation into the requirements;
project management experience with full-cycle corporate projects.
What You Should Expect From Us
the award-winning product (a Leader in Gartner Quadrants) to be proud of;
a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
culture of genuine care, ownership, dedication, and high standards (learn more here);
a vibrant corporate life: enjoy the opportunity to explore your teammates’ cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
caring for your health: Creatio offers several options for medical insurance together with our medical partner;
Creatio offers all team members competitive pay;
paid leave options for life-qualifying events, sicknesses, etc;
nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
