Full Stack Developer at Tectonic Software

Job Description

1-800-FLOWERS.COM, INC. is a leading online retailer specializing in floral and gourmet food gifts. With a rich history of more than four decades, the company has established itself as a trusted provider of high-quality products and exceptional customer service. Its extensive product portfolio includes fresh flowers, plants, gourmet baskets, and personalized gifts, all delivered with a focus on convenience and customer satisfaction. Committed to innovation and sustainability, 1-800-FLOWERS.COM, INC. continuously seeks to enhance its offerings and operational efficiencies to meet the evolving needs of its diverse customer base.

About The Role

The Customer Service Representative role at 1-800-FLOWERS.COM, INC. is pivotal in ensuring an outstanding experience for customers. This position involves engaging with clients via phone, email, and chat to address inquiries, resolve issues, and provide product recommendations. The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for delivering exceptional service. This role offers an opportunity to work in a dynamic environment where teamwork, problem-solving, and attention to detail are highly valued. The Customer Service Representative will serve as a key ambassador for the company, helping to build lasting relationships with customers and uphold the brand’s reputation for quality and care.

Qualifications

High school diploma or equivalent; additional education or certifications are a plus.
Previous experience in customer service or a related field is preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Proficiency in using CRM systems, Microsoft Office Suite, and other relevant software.
Flexible availability, including evenings, weekends, and holidays as needed.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
Assist customers in selecting products, placing orders, and tracking shipments.
Resolve customer complaints and issues efficiently, ensuring a positive experience.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with other departments to address complex issues and improve service delivery.
Stay informed about new products, promotions, and company policies to provide accurate information.
Participate in ongoing training and development programs to enhance skills and knowledge.

Benefits

1-800-FLOWERS.COM, INC. offers a comprehensive benefits package to support the well-being of its employees. This includes competitive salary, health insurance plans (medical, dental, and vision), retirement savings options, and paid time off. Employees also have access to employee discounts on products, flexible work arrangements, and opportunities for career growth within the organization. The company fosters a positive and inclusive work environment that encourages innovation, collaboration, and professional development.

Equal Opportunity

1-800-FLOWERS.COM, INC. is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our customers and innovate in our industry. All qualified applicants will receive consideration for employment without regard to any protected status.

Desired Skills and Experience
Customer Service, Communication, Problem Solving, CRM, Teamwork, Product Knowledge

Benefits found in job post

Medical insurance