santonia mcglashen

I’m a customer service and administrative support professional with experience in remote chat support, customer service, sales support, recordkeeping, and team supervision.
I have experience assisting customers through live chat and phone, responding to inquiries, resolving issues, documenting customer interactions in CRM systems, maintaining accurate records, and providing timely updates.
My background also includes administrative support, spreadsheet management, digital filing, inventory records, payment processing, and coordinating information accurately in fast-paced environments.
My key strengths include:
• Customer service and customer support
• Remote chat support
• CRM documentation
• Data entry and recordkeeping
• Administrative support
• Spreadsheets and digital filing
• Customer inquiries and issue resolution
• Sales and outbound customer engagement
• Conflict resolution and de-escalation
• Team support, training, and supervision
• Attention to detail and time management
I’m currently open to remote opportunities in customer support, chat support, email support, data entry, virtual assistance, and administrative support.
I’m dependable, adaptable, comfortable learning new systems, and committed to providing accurate and professional support to customers and teams.