Virtual Assistant at Sundayy

Job Description

Story Time Chess is an award-winning early education company dedicated to teaching chess to children from the age of three. Our innovative curriculum leverages the power of storytelling to make learning chess engaging, accessible, and fun for young learners. Since our inception, we have successfully reached over 150,000 children across homes, schools, and clubs, fostering foundational skills in math, strategy, and sportsmanship. Our mission is to empower children through strategic thinking and problem-solving skills that serve them well beyond the chessboard.

About The Role

The Clubs Specialist is a vital part of our remote team, providing administrative, customer service, sales follow-up, and operational support for Story Time Chess Clubs. This role ensures the smooth functioning of our club operations by managing backend processes, supporting families, and coordinating with onsite staff. Primarily supporting our Park Slope Club in Brooklyn, the position is designed to scale as new locations open. The ideal candidate will independently handle routine family inquiries and administrative tasks, escalating complex issues to the Club Coordinator. This is a full-time position requiring 40 hours per week, working Monday through Friday from 9:30 AM to 5:30 PM US Eastern Time, with a compensation of $5 USD per hour, approximately $200 USD weekly. The role reports to the Head of Tutoring & Clubs and involves close collaboration with customer service and club management teams.

Qualifications

Highly organized and detail-oriented with excellent follow-through
Strong written English communication skills
Professional, warm, and clear customer service voice
Comfortable communicating via email with families and parents
Ability to learn and navigate multiple software systems confidently
Experience with scheduling, CRM systems, or remote administrative support preferred
Self-motivated with the ability to work independently in a remote environment
Good judgment in managing tasks and escalating issues appropriately
Ability to handle multiple small tasks simultaneously without dropping any
Familiarity with inventory management and operational follow-through a plus
Experience in customer service, administrative support, or related fields is advantageous

Responsibilities

Monitor and respond promptly to the club email inbox, providing warm and clear communication to families
Assist families with questions regarding class schedules, enrollment, policies, and upcoming camps
Send reminders, confirmations, and follow-ups to ensure high engagement and participation
Escalate complex issues such as complaints or account problems to the Club Coordinator
Maintain accurate records of family interactions, inquiries, and enrollment status
Follow up with families interested in club programs, including trial participants and waitlisted families
Manage email-based sales follow-up, encouraging families to enroll in classes and camps
Support scheduling tasks such as trial bookings, class changes, cancellations, and makeup requests
Keep customer accounts, rosters, and attendance records current and accurate
Prepare and maintain club rosters, class lists, and attendance logs
Track and resolve attendance discrepancies and keep waitlists and camp lists updated
Assist onsite staff by ensuring they have necessary materials and information for each programming day
Maintain digital inventory and supply records, flagging items for ordering, repair, or replacement
Work daily within various systems including Monday.com, CRM, scheduling, and inventory management tools

Benefits

Competitive hourly compensation
Flexible remote work environment
Opportunity to contribute to a meaningful educational mission
Collaborative team culture supporting professional growth
Work schedule aligned with US Eastern Time

Equal Opportunity

Story Time Chess is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diverse perspectives and experiences enrich our team and help us better serve our community.

Desired Skills and Experience
Administrative

Featured benefits

Medical insurance
Vision insurance
Dental insurance
401(k)