Joyce Ann Ogalesco

I’m a customer support professional with 7+ years of experience in high-volume call and email support, including supporting customers from Australia and New Zealand.

I’ve handled 80-150 inbound calls daily, answered customer inquiries and bookings, created and followed up on tickets with technicians, and documented every interaction accurately. I’m used to following SOPs, working with tools like Intercom and a softphone, and keeping service records organized.

I’m reliable, detail-oriented, and comfortable working remotely, and I’m looking for a part-time customer service role where I can contribute from day one.