tsimmons64
About Candidate
In my current role as a Billing Data Entry Specialist at TSI Convergent, I serve as the primary point of contact for customer billing inquiries, answering and directing high-volume communications via phone and email with 99% accuracy while using Salesforce Service Cloud and Apiture Software. This mirrors front-desk responsibilities in greeting visitors, screening calls, and routing messages promptly.
Previously, as a Data Entry Clerk at Premiere Response, I managed warranty inquiries through SAP, provided real-time customer support, and maintained organized visitor-like records for quality assurance teams. My earlier position as a Travel Planning Agent at Global Contact Services involved handling over 100 calls per hour from MTA ACCESS-A-RIDE members, delivering clear information with excellent diction and multitasking efficiently—skills directly transferable to assisting church members, guests, and ministry leaders at the reception desk.
