Customer Success Manager at micro1

Job Description

Job Title: Customer Success Manager

Job Type: Full-time

Location: Remote

Job Summary:

We are seeking a detail-oriented and dynamic Customer Success Manager to join our team. The ideal candidate will have hands-on experience in Human Data/AI training and Reinforcement Learning from Human Feedback (RLHF) operations. Your primary responsibility will be to ensure the successful onboarding and satisfaction of our clients, utilizing your expertise in large-scale projects to drive client success. If you thrive in remote work environments and excel at client communication, this might be the perfect opportunity for you.

Key Responsibilities:

Lead large-scale client onboarding processes, ensuring smooth transitions and satisfaction.
Develop and maintain strong client relationships through effective communication.
Analyze and interpret data to provide actionable insights and enhance client success.
Report on key metrics and progress, ensuring transparency and alignment with client expectations.
Demonstrate deep ownership by taking full responsibility for client success outcomes.
Collaborate with development teams to align project goals and deliverables.
Monitor client feedback and proactively identify areas for improvement.

Required Skills and Qualifications:

Proven experience in Human Data/AI training or RLHF operations.
Exceptional written and verbal communication skills.
Strong background in managing large-scale onboarding.
Proficiency in data analysis and reporting tools is nice to have.
Demonstrated ability to take deep ownership and responsibility in client-facing roles.
Problem-solving skills and the ability to work independently in a remote setting.
Ability to thrive in a fast-paced and dynamic environment.

Preferred Qualifications:

Experience in a client and developer-facing role within the tech or AI industry.
Previous experience working in remote or distributed teams.
Knowledge of industry-specific tools and technologies for data operations.