ITSM Project Manager at Luxoft

Job Description

Project description
Resource to drive a variety of tasks and outcomes, including requirements gathering, working with Product Owners to develop acceptance criteria and user stories, leading testing efforts, managing projects, and providing analysis and problem-solving expertise as new opportunities arise. This role will partner closely with Architecture, Product Owners, Systems Analysts, and Engineering Leads.

Responsibilities
End to end Project Management

Understand internal ITSM tools, processes, and solutions to evaluate and share information with business partners.

Collaborate with M&A organizations to understand, evaluate, and document current ITSM capabilities.

Foster trust and drive results with business partners via relationship management.

Review, accept, and prioritize feedback and new requirements from project stakeholders.

Develop and manage project plans, timelines, and budgets to ensure project milestones are met on time.

Coordinate and lead project meetings, ensuring effective communication and collaboration among team members and stakeholders.

Identify and mitigate project risks, developing contingency plans as needed.

Monitor project progress and performance, providing regular updates to stakeholders and leaders.

Ensure project deliverables meet quality standards and business requirements.

Facilitate change management processes to ensure smooth transitions and adoption of new systems or processes.

Skills
Must have

Understanding of ITSM processes and procedures.

Self-starter with the ability to appropriately assess the need for independent decision-making versus leadership escalation

Ability to react to product adjustments and expectations promptly and efficiently

Experience leading end-to-end business requirements gathering processes.

Experience working as a project manager leading project calls and managing project details.

Excellent communication, interpersonal, and organizational skills.

Strong technical skills and the ability to quickly learn new technologies.

Strong analytical and problem-solving skills.

Nice to have

Certifications

Other
Languages

English: C2 Proficient

Seniority

Regular

Remote India, India

Req. VR-111349

Service Delivery Management

HLS & Consumer industry

15/04/2025

Req. VR-111349