Customer Experience – Online Reputation Management

Job Description

Customer Experience – Online Reputation Management
Mumbai | Customer Experience | Full-time
Your Profile
Monitor and respond to customer reviews, comments, and messages across various social media platforms
Engage with customers in a professional and timely manner, addressing their concerns and resolving any issues promptly.
Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
Staying informed on social media trends, innovations, and changes.
Your Checklist
Minimum of 1- 2 years experience as a social media representative, or a similar role.
An year of customer service experience would be beneficial.
Excellent knowledge of social media best practices.
Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
Working knowledge of social media tools.
Good communication and writing skills.
Ability to work independently in a fast-paced environment. Excellent communication skills in English
Good customer service skills
Ready to work in rotational shifts.