Product Designer at Route

Job Description

We’re looking for a Designer to craft innovative brand and product design solutions for Route’s suite of B2B and B2C products (Package Protection, Package Tracking, Returns). You’ll partner closely with our Head of Design to shape Route’s visual identity across products, marketing, sales materials, and prototypes. This is a hands-on role with room to influence both the craft and the systems that guide our growing design team.

We’re excited about designers who care deeply about craft, bring fresh perspectives, and thrive in collaborative environments where every voice matters.

The team

The Design team plays a big role in shaping not only how Route products look and feel, but also how the team grows together. We focus on building meaningful, user-facing experiences that reach millions of shoppers and top-tier brands, and we do it in a collaborative, ownership-driven way. Design always has a seat at the table, and we lean on each other to push great ideas forward.

What You’ll Do

Lead the design and execution of Route’s marketing and product communications across email, web, in-app messaging, and beyond
Design elegant, merchant and shopper-facing UI for Route’s product suite
Develop, implement, and maintain clear, comprehensive, and actionable brand guidelines that ensure brand consistency, clarity, and effectiveness across all stakeholders and applications
Collaborate cross-functionally with product, engineering, marketing, and sales to bring ideas to life and ensure accurate implementation across products, presentations, and other experiences
Ensure visual experiences are accessible, inclusive, and human-centered
Contribute to storytelling through motion, illustration, or investor-facing visuals as needed
Participate in design reviews, QA, and experiments to refine and improve our experiences

Minimum Qualifications

5+ years of experience in brand design (agency and/or in-house)
A link to an online portfolio showcasing brand systems, communications design, and digital product work
Expertise in graphic design, art direction, typography, layout, grids, color theory, and motion
Skilled in creating and implementing design systems that drive consistency across marketing and product experiences
Hands-on experience designing for email, web, and in-product messaging, with an understanding of best practices for each medium
Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects) and Figma
Knowledge of HTML, CSS, motion design (LottieFiles), and WCAG accessibility principles
Strong communicator who can operate autonomously in a fast-paced environment

Preferred Qualifications

Motion experience with AfterEffects or Cinema4D
Understanding of lifestyle, fashion, and sports branding trends
Experience in e-commerce, marketplaces, or shopping platforms like Shopify
Experience with illustration or visual storytelling

We are Route

Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible.

Route is on a mission to connect the world’s commerce. Through our network of millions of Route App users and thousands of merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s best direct-to-consumer brands to happy, repeat customers.

Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure.

Don’t just take our word for it! Discover what life at Route has to offer.

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% – 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role:

Nationwide: $165,000 – $174,000

California: $165,000 – $200,000

New York: $165,000 – $203,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Route’s equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

Benefits found in job post

401(k)
Medical insurance