Video Specialist – PTE US – Remote at OpenExchange, Inc.

Job Description

OpenExchange is the worldwide trusted leader in video and multimedia solutions for investor communications. Our video services enable the vital daily communications of the financial services and professional investment industry and its clients with advanced one-to-one, one-to-many, and many-to-many video technologies, tools and services. OpenExchange currently has operations in Boston, New York, London, Ohio and Hong Kong.

Job Scope

Can you envision a job where you are the point person facilitating events online via Zoom?
Do you like to help people feel successful? Our panelists, moderators and attendees will rely on you to create that feeling for them.
Can you tell when something seems off? Be a point of contact for trouble shooting video and audio issues before and during our events.
Do you see yourself using sound judgement to know when to escalate and rely on your team, all the while ensuring we remain connected to the clients and assuring them we will quickly resolve the issues real-time?
With your tech savvy (we will train you on our products) and virtual presence, you will be able to promote positive client relations and seamless events.

Location: REMOTE

Must be a resident of: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA

Schedule

Start Date: January 12, 2026, with training taking place January 12–14, 2026.
Hours vary from 0-30 per week; dependent upon events and opportunity. No weekly hours guaranteed.
Global Events, must be available for EST time zone based on availability and event schedule with potential for GMT hours.

Responsibilities

Coordinate and facilitate virtual meetings, live streams and presentations and coordinate virtual meetings for clients (sometimes simultaneously).
Respond to all virtual communication in a timely and professional manner.
Escalate issues as needed; learn and apply solutions in the future.
Proactively engage with the team and jump in to support others as needed.
Client facing, highly profession customer service
Other duties as assigned according to business line and regional attributes.

Qualifications

Education:

Degree educated preferred

Required Skills

Ability to work virtually without interruptions
Reliable internet connection and working computer (see requirement list below)
Excellent interpersonal communication in fluent English
Strong collaboration & listening skills
Technologically savvy
Ability to multi-task
Proactive with a positive attitude
Adaptable to change
Critical thinking /analytical skills
Outstanding customer support skills

Additional Skills

Experience with Zoom and Microsoft Suite (Teams)
Previous work or virtual meetings from home experience desired
Flexible work schedule
Plus if fluent in German, Italian or any other language, please note

Required Equipment

Computer:

This job is fully virtual and relies on your own equipment, please do not apply if your device does not meet this specific criteria
PC Requirements: Windows 10 64-bit, Intel i5 6th gen or higher, AMD Ryzen 5 or higher capability. At least 8GB of RAM, 16GB RAM preferred with 128 GB capacity.
Mac Requirements: CPU Intel i7, Apple M1, M1 Pro, M2. Ventura or Sonoma OS. At least 8GB RAM, 16GB preferred with SSD hard drive with at least 128 GB capacity. No virtualized OS.
High-Speed steady internet connection (50mbps or higher required) with video and audio capability. Hardwired internet preferred in addition to Wifi access.
We highly recommend a PC over a Mac due to required security compliance software