Sales Support Specialist

Job Description

We are seeking a highly qualified Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries.

Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance indicators
Manage sales tracking tools and report on important information.
Keep record of sales trends
Liaise with account managers to develop specific sales strategies.
Stay up to date with new product and feature launches and ensure sales team is on board
Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
Suggest sales process improvements.
Experience/Qualification:

• 1-3 years of experience in Sales Support

• Bachelors in marketing/ Bachelor’s

Key skills

Proven work experience as a Sales support specialist or Sales support associate
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills