Job Description

We are seeking a highly qualified Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries.Provide troubleshooting assistance for customer orders, account statuses and relevant problems Provide data and guides to help the sales team Develop and monitor performance indicators Manage sales tracking tools and report on important information. Keep record of sales trends Liaise with account managers to develop specific sales strategies. Stay up to date with new product and feature launches and ensure sales team is on board Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience. Suggest sales process improvements. Experience/Qualification:• 1-3 years of experience in Sales Support• Bachelors in marketing/ Bachelor’sKey skillsProven work experience as a Sales support specialist or Sales support associate Hands on experience with ERP and CRM systems Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills