Job Description

About Our Client This company operates and manages a global portfolio of wholly owned software companies, providing mission-critical integrated payment processing solutions across multiple verticals. By implementing industry best practices, it delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio. About The Role This position provides critical operational management of a growing software vertical. As an Operations Manager reporting to the CEO, you will be responsible for working with the management cluster in the business of companies on developing and implementing the business’s strategic plan spanning support, customer service and professional services. You will be responsible for identifying, defining, and executing the strategies required to achieve growth plans and operating objectives with a focus on improving operational excellence. What your day will look like : Work with the leadership team and CEO to set and execute on the strategy Ability to review the operational plan and guide the functional leadership into a focused ROI approach, including Customer Service and Professional Services Regular monitoring and measuring of the priorities, providing coaching and guidance to team members as required Develop operations-related plans, budgets, policies, and procedures to achieve customer satisfaction and revenue targets Review, analyze and roll out strategic changes as they pertain to operational best practices and revenue-driven efficiencies Collaborate with senior management to set strategies, objectives and policies Managing vendor and key customer relationships Contribute to high-priority projects to prepare the company for future growth phases and market readiness About you : 3+ years of upper-level experience in the payment processing and payment gateway industry is essential 3+ years of cross-functional team management experience At least a Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus but not a requirement A natural ability to lead performance and process improvement in a business Bring a proven entrepreneurial spirit and pace-setter traits Experience working in small to medium-sized payment processing or payment-related businesses as an Operations Manager or similar-level position Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals Excellent Leadership, communication, and organizational skills Excellent analytical and problem-solving skills A ‘roll up the sleeves’ attitude towards problem-solving Goal-oriented with comfort in setting measurable goals for others and yourself Comfortable working independently as well as in a team Ability and willingness to create change, passion for continuous improvement Fluent in English, both written and verbal, is essential Must be legally authorized to work in the US The successful candidate will work in a remote work model anywhere in the US, ideally in the EDT Time zone! Note: “We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”