Anna Liza Serdeña

*Create and update employee schedules in MS Teams, Paycom, and Humanity. *Adjust schedules for PTO, sick leave, shift swaps, tardiness, and other changes. *Prepare tardiness and absenteeism reports with guidance from managers. *Review medical staff timecards and email employees regarding corrections, punch requests, and approvals. *Send the list of incentive-eligible employees to the Payroll and Benefits Specialist. *Prepare training packets and organize training schedules for new hires. *Update calendars and send meeting invitations with agendas as requested. *Perform other administrative tasks as assigned.

*Managed phone calls from billers or medical providers regarding the status of their claims *Follow up with Insurance company for updates and for the coverage of the members policy *Obtain all necessary information to properly process the claim including UB’s, Medical Records, PO’s and EOBs

*Collect payment from the unit owners for their Monthly Association Dues and water bill. *Make Daily Collection Report (DCR) and Collection Summary *Handle unit owners’ concerns *Performing clerical tasks, file and retrieve corporate documents and records

*Contact businesses and private individuals by telephone to promote products and services *Explain the product or services to potential customers *Handle customer questions *Receive orders over the telephone *Record customer details (name, contact numbers and addresses) and details of transaction *Schedule appointments for sales staff to meet prospective customers *Answer telephone calls from potential customers who are responding to advertisements *Contact customers to follow up on initial interaction *Performing clerical tasks *Prepare invoices, purchase orders, reports, memos and letters * File and retrieve corporate documents and records *Assisting in the daily operational activities *Handling payroll