Job Description

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers. As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full-time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world. Kiva’s Values Impact first – This is why we exist. This is the drumbeat we march to. Every day. Extreme ownership – Own it; you, your relationships, your impact. Insist that others support you and hold you accountable. Be curious and bold – Never stop learning. Question assumptions. Take Risks and dream big. Inclusion. Equity. Diversity. – Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world. Honor and integrity – Do the most right thing in the most right way. Cherish diversity and respect each other. Love and kindness always – Say what you mean. Mean what you say. And don’t say it mean. Clarity. Courage. Kindness. Internship Program Since its founding, volunteerism has been an integral part of Kiva’s foundation and success. As a Kiva Intern, you will contribute your passion, drive, ideas, and expertise to expanding our reach and impact while taking on immediate and significant responsibilities within your team. In addition to learning on the job, you’ll partake in a variety of educational, social, and professional development workshops and events that will accelerate your professional growth while learning about Kiva and the non-profit, technology, and microfinance sectors. Through this volunteer internship, we’re hoping to provide a high-caliber learning experience. With the completion of our internship program, you will take away many in-demand job skills. Additionally, all Kiva interns will gain exposure to foundational microfinance concepts and ongoing professional development tailored to your career goals. This position will also put you in contact with a wide array of employees around the world, giving you a jump start on networking opportunities. This Kiva internship is a 6-month, part-time (24 – 32 hours per week), United States-based, remote volunteer position. Department Overview The Marketing team is a team of agile, collaborative and data-driven marketers and creative professionals. We are responsible for driving engagement via email, the largest marketing channel at Kiva. Our team sits under the larger umbrella of the Product and Design team. We work cross-functionally with almost every department at Kiva, so you will have exposure to a variety of functions within the organization, including Communications and Creative, Strategic Partnerships, Data Analytics, Major Giving, Customer Success, and more. Your Role The Marketing Creative Insights Intern will help the Marketing team analyze and document creative trends across Kiva’s email campaigns. This role bridges creativity and strategy—organizing our visual archive, studying engagement data, and identifying what makes our emails resonate with readers. Ideal for someone interested in how copywriting, design, and storytelling intersect with data-driven marketing, this internship offers hands-on experience in creative analysis, Figma organization, campaign insight development, email reporting, and data analysis At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship. Key Responsibilities Include Audit and organize past Kiva email designs in Figma. Analyze email performance using Looker, Google Sheets, and Iterable. Tag and document creative elements (tone, imagery, CTAs, structure) across campaigns. Collaborate with the Marketing Manager and Senior Marketing Manager to analyze and compare engagement data against creative elements. Participate in creative brainstorms. Explore story archives to find inspiring quotes and story snippets for future campaigns. Research competitor email marketing campaigns. Create an “Insights Report” identifying trends and translating into creative recommendations for future campaigns. Lead campaign retrospectives, summarizing creative performance, key learnings, and actionable recommendations for future tests Preferred Qualifications At least 21 years of age or older by January 13, 2026 Able to commit to the full 6-month term Intermediate skills in Looker, Google Sheets, Figma, and Iterable Strong critical thinking, with an eye for detail, and ownership of your work Enjoys problem-solving and relationship building Strong written and verbal communication skills Highly proactive and able to work independently Highly organized individual with an aptitude for working in a start-up environment. Perks Professional development and skills workshops Access to Kiva’s network of Kiva Fellowship and Internship Alumni Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats References are gladly given for successful participants Kiva’s Internship is a part-time volunteer position; however, to help offset some expenses, Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers. Please note that the stipend is considered taxable income and we expect interns to do their own research as to how this may affect their personal/tax implications. The weekly time commitment for a Kiva Internship is 24-32 hours per week, from January 13, 2026 – June 30, 2026. Please make sure you have the availability to commit to the entire internship period before submitting an application. A diverse and inclusive workplace where we learn from each other is an integral part of Kiva’s culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission! We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.